Communicates company goals, and deadlines to the team.
Motivates team members and assesses performance.
Provides help to management, including hiring a sales team, and keeps management updated on team performance.
Communicates concerns and policies among management and team members.
Managing the floor, adherence to schedule. Problem resolution. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff.
Provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Team leads often serve as de-facto mentors for the team.

Communicates company goals, and deadlines to the team.
Motivates team members and assesses performance.
Provides help to management, including hiring a sales team, and keeps management updated on team performance.
Communicates concerns and policies among management and team members.
Managing the floor, adherence to schedule. Problem resolution. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff.
Provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Team leads often serve as de-facto mentors for the team.

Customer support, client care Jobs in Africa

Team Lead